FAQ (Frequently Asked Questions)


Here you will find some answers to the most commonly asked questions...
 
General Questions

What are your current opening hours?

Our normal opening hours are
- 9.00am - 5.00pm Monday - Thursday    9.00am - 4.30pm Friday
- 10.00am - 2.00pm Saturday (July & August only)

How are the prices displayed on this Web Site?
- Senior uniform and equipment prices are displayed excluding VAT, which is added in the shopping cart checkout process; prices shown for junior uniform don't carry VAT.

Where can I find you?
- Click here for a map to our location.
 
 
Placing Orders/Delivery

Are there any order restrictions for larger sizes?
- The largest sizes may not be carried in stock and may take up to 4 weeks to be despatched where items are in stock (this is especially the case when an item needs an embroidered motif), please call us on 01395 222975 to check availability prior to ordering. Please ensure that you measure your child correctly as the largest size polos, sports shirts, sweatshirts, jackets, skirts, trousers, shorts and track bottoms are non-returnable. Any returns can only be accepted if the garment is unmarked/unworn and any swingtags are still attached.

Are there any exclusions for delivery?
- Yes these are our delivery companies exclusions (Postcodes):
UK ( GB ) : BT10-BT829, BT920-BT949, BT990-BT999, D1-D24, FK10-FK999, G830-G839, GY10-GY99, HS10-HS99, IM10-IM999, IV10-IV569, JE10-JE49, KA270-KA289, KW10-KW179, PA200-PA499, PA600-PA999, PH10-PH999, PO300-PO419, ZE10-ZE39

Do you accept American Express/Amex?
- No; however we do accept most other payment cards.

Can I pay with a cheque?
- Sorry, no.

If I have my order delivered to school for collection, when will it be there?
- Fridays are collection days at schools. This is weekly during the first term and bi-weekly in the first and third terms, please phone us for dates if needed.The order cut-off date for these deliveries is usually midnight on Sunday.
PLEASE NOTE: school collections may be disrupted due to Covid 19 which is outside our control.

Where do I collect my order from at school?
- Clyst Heath: Reception
- Coombeshead: Reception
- Halberton: currently given to pupils by teachers
- Honiton: PE Office
- Kingsbridge Community College: School Library (opposite reception)
- Park: PE Office
- Sir John Hunt: Student Services
- Teign: Student Support Centre
- Tiverton: currently given to students by teachers
- Wadebridge: Reception
- Trinity: School Shop or out of open times Reception

Can I have my order delivered to home, and how long will it take?
- Yes. Home delivery is via Parcelforce or Royal Mail and costs £5.00. These orders are usually dispatched within 3 - 5 working days if the items are in stock & are not teamwear or personalised garments. After dispatch notification please allow 5-7 working days before contacting us about missing deliveries. Limited Stock items may be withdrawn or replaced at our discretion, we can not guarantee the availability of these & may contact you to offer an alternative.

How much is delivery to school or to home?
- Delivery to school is free of charge. Home delivery is via Parcelforce or Royal Mail and costs £5.00.  Because our uniform is extremely competitively priced, we're not able to offer free delivery or returns.  However, you benefit from lower priced uniform.

I’m not sure what size my child needs, can you help?
- Please refer to our size guide and the garment measurements with each item in the first instance. We would always recommend measuring your child carefully before ordering, or coming to our shop to try on samples if possible. If you still need advice or any help, please ring us.
What is the difference between Complete and Part Pack?
If you choose 'pack complete' and an item is out of stock, we'll let you know approximately when your complete order should be ready for despatch and send another email to let you know when your order is on its way.

If you choose 'part pack' and an item is out of stock, we'll send what we can within three - five days, with a note in the parcel letting you know when we hope the outstanding item(s) will be available.  Please note that outstanding item(s) are sent for collection to school not delviered to home.
 
Returns And Exchanges

Please refer to our Refund & Returns Policy page in the first instance.

If the garments don’t fit, can I exchange them or return them for a refund?
- No, we offer a 28 days returns policy on all goods*.  Items which are not in their original packaging or have any tags removed will not be eligible for a refund.  We do not offer an exchange service and all returned items will be refunded via the original payment method.  *N.B. We regret that team wear items (such as GCSE, BTEC and A Level polos) and any personalised items are non-returnable/non-refundable unless faulty.
How do I return an item?
- Please post any returns to us (if using the Post Office we suggest you obtain Proof of Posting) unless you can return them to our shop.
Do I have to pay for returns?
- Yes.  Because our uniform is extremely competitively priced, we're not able to offer free delivery or returns.  However, you benefit from lower priced uniform.
 
Can the school return the items for me?
- No, it's the parents/guardians responsibility to return the items.  
How long does the process take for a returns refund?
- If you post the item back to us, we endeavour to make your refund within five working days (although during our busiest months August and September the refund process may take longer).  You will receive an email or text confirming when the refund has been made. 

What should I send the items back in and what information do you need?
- The items should be returned in the original packaging if possible, or in any secure bag. Please complete, tear off and enclose the bottom of your Clothing Order paperwork sent with your original order.  Our returns address is at the top right hand corner of your Clothing Order paperwork.